Immidiate After Crash Guide

  • STEP 1

    If someone is trapped or injured, call Triple Zero (000) for emergency assistance and provide aid if safe to do so. Move yourself and passengers to a safe location away from traffic.

  • STEP 2

    Exchange contact information with the other parties involved. If the other driver refuses to share details, contact 000 for assistance.

  • STEP 3

    Document the scene by taking comprehensive photos, capturing all angles of the damaged vehicles and properties. Exercise caution around traffic and potential hazards.

  • STEP 4

    Contact Shubh Smash Repairs to arrange a free replacement car (if not at fault-paid by third party's insurer).

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START YOUR NOT AT FAULT APPLICATION

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Frequently Asked Questions (FAQ)

Your Questions Answered – How We Make the Claims Process Easier for You

What does “Not at Fault” mean in a car accident?

When you're not at fault in an accident, it means another driver was responsible for the incident. You will not be held liable for damages to the other vehicle or property, and your insurance claim process should reflect this.

What steps should I take after a "Not at Fault" accident?

Ensure safety first – Move to a safe location if possible.

Document the scene – Take photos, get witness contact info.

Report the accident – Notify your insurance provider and provide the necessary details.

Get your vehicle repaired – We’ll assist with repairs, even if the other party’s insurer is involved.

Do I need to get multiple quotes for my vehicle repairs?

The time required for repairs depends on the extent of the damage. Our team at Shubh Smash Repairs works efficiently to get your car back to its pre-accident condition. We’ll provide you with an accurate timeline once we assess the damage.

Will my car repairs be covered if the other driver is at fault?

Yes, if the other driver is determined to be at fault, their insurance should cover your repair costs. We will handle the repair process, ensuring minimal disruption to your day-to-day life.